Service Cloud: Unified Customer Service Agent Console | Salesforce …
WEBAn agent console is a user interface within a customer service platform, like Service Cloud, that provides customer service agents with a centralized view of customer information, easy-to-use connected tools, and productivity workflows.
Set Up Visual Remote Assistant for Field Service - Salesforce
WEBBusinesses and workers are concerned for employee safety. Remote sales people, call center agents or field technicians can solve a customer’s problem visually, while guiding them on-screen through each step and verifying a successful resolution.
Best Contact & Call Center Software by Service Cloud - Salesforce
WEBConnect your customers to the right agent at the right time and give your agents all the context they need to assist customers faster. Choose from deeply integrated phone support available out of the box powered by Amazon Connect or via partners on the AppExchange.
Best Customer Service Software Powered by AI | Salesforce US
WEBAgentforce Service Agent. Resolve cases swiftly and accurately 24/7 with an autonomous agent grounded in your trusted data. Agentforce Service Agent engages customers across channels any time using natural language tailored to …
Easy Contact Center Setup | Salesforce Trailhead
WEBSome key benefits of the Service Setup Assistant include: Get up and running with Service Cloud in a few easy steps. Start helping your customers immediately by first adding your agents, then entering a support email address. Improve your contact center with out-of-the-box configurations.
Salesforce Service Cloud Voice Best Practice Guide
WEBJul 17, 2023 · Train your agents on the Omni-Channel phone widget. A big piece of the Service Cloud Voice puzzle is the integration with Omni-Channel to make and receive voice calls. For a lot of agents and contact centers, that is a big shift from using a soft phone or hardware for inbound and outbound calls.
Remote Service Agent Management Tips | Salesforce Trailhead
WEBThe remote contact center agent model eliminates the overhead of a physical contact center. Things like the cost of workstations, power, climate control, and maintenance are cut significantly. Companies can potentially expand their contact centers without having to lease new office space.
Improve Customer Service with Service Cloud Voice | Salesforce
WEBGives supervisors real-time Omni-Channel visibility into phone calls, call analytics, and agent performance. Integrates telephony, customer data, and digital channels all on one platform—the Service Cloud platform.
Salesforce Service Cloud Voice, Einstein Voice Assistant unveiled
WEBNov 19, 2019 · As Salesforce focuses on voice technologies, Salesforce Service Cloud Voice connects natural language processing and Einstein AI to make quick suggestions for call center agents during customer phone calls. The new Einstein Voice Assistant will be available in 2021.
Customer Service Solution - Agent Assist
WEBAgentAssist is an AI-first intelligent virtual assistant for your agents. It helps improve agent service quality by providing relevant information, customer insights, suggestions, and fulfillment workflows.
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