It was five minutes to 6 p.m., which meant that we had five minutes to rent a car. For some reason, all the rental car offices in Ottawa close at six o’clock sharp. Our engine had overheated, and we ...

If there’s one thing I’ve learned as a lifelong entrepreneur, it’s that running a business is no easy feat. Whether you’re starting a business or trying to expand your team, many challenges come into ...

We've labored mightily in CRM to evolve from transactional systems to those that offer a 360-degree view of customers so that we can address them comprehensively. At least we’ve done this in sales.

Customer service jobs just can't escape the generative AI jobs-eating machine. At least according to another study on the impact of the transformative technology that's red-hot even as we approach the ...

Though 42% of women take photos of products in-store to remember them later, only 30% of men do so, a recent study finds. Check out the infographic for more about ... Chatbots are often positioned as ...

Emails are the bane of many people’s lives especially if you are in the customer service section of your business or industry. Thanks to the explosion of artificial intelligence over the last few ...

Klaviyo's AI-driven platform seamlessly combines marketing, service and analytics for real-time personalization.

Many among us don't remember a time when ATMs were rare and banking took place face-to-face, across a counter. There was a time when checking in for a flight, or for a night at a hotel, involved paper ...

In the restaurant industry, the synergy between customer acquisition and retention drives sustainable growth, competitive differentiation and long-term profitability. Balancing these elements ensures ...

Sales are projected to fall in the second of the half of the year, and dealers need to seek ways to optimize operations, reduce costs, and improve customer satisfaction. While much attention is often ...

Want to improve how your company uses social media? Look at traditional customer service for ideas about what customers want when they reach out to a company. Over half of brands (55.5%) do not not ...