Bengaluru-based food delivery major Swiggy is looking to incorporate artificial intelligence (AI) -driven speech recognition models for its call centre process. The company has partnered with BPO and ...

We live in a world of call centres. Employment in call centres is still rising. In B2B markets, the call centre may be as large as a consumer call centre, or as small as a few desks. Whatever size ...

I was only trying to order my contact lenses. A mundane task, undertaken nose-in-phone while walking somewhere, probably late, likely crossing a road, which is my preferred, death-adjacent method for ...