Customers Bank Sets a New Standard in Client Satisfaction with Industry-Leading NPS Score of 81

Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...
Business Wire

Customers Bank Exceeds Client Expectations in Approach to Service

WEST READING, Pa.--(BUSINESS WIRE)--Customers Bank, the over $22 billion asset subsidiary of Customers Bancorp (NYSE: CUBI), released its first annual Net Promoter Score, placing the Bank among the ...
ZDNet

How Gen AI means better customer experiences - see one bank's approach

Gaining a competitive advantage from generative AI (Gen AI) is about implementing technology at the right time. Go too early and you could implement a service that creates more challenges than ...
Los Angeles Times

PNC Bank’s Todd Wilson on Leadership, Risk Management, and Building Strong Client Relationships

In this interview PNC Bank’s Regional President Todd Wilson shares his thoughts on the bank’s operational philosophy, leadership strategies and his personal journey in business. PNC Bank is the 5th ...
Forbes

How DBS Turns Insight Into Impact For Wealth Clients

Prescient market calls, a well-defined investment management strategy and early access to exclusive private deals. DBS’ private banking clients are gaining an edge from the Chief Investment Office’s ...
Crowdfund Insider

Consumer Investments at Bank of America Surpass $500B in Assets as Clients Choose High-Tech Approach to Managing Finances

Bank of America (NYSE: BAC) announced its Consumer Investments business has grown to more than $500 billion in client assets, a more than 10-fold increase since the business started a decade ago. This ...