Model Context Protocol (MCP), a new open standard that defines how AI systems connect to data and tools, helps solve the ...

LAS VEGAS, March 26, 2025 /PRNewswire/ — Zendesk, a pioneer in Agentic AI-powered service, announced today at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at ...

Today at NRF 2026, Google Cloud unveiled Gemini Enterprise for Customer Experience (CX), an agentic solution designed to bring shopping and customer service together on a single intelligent interface ...

For decades, enterprises have invested in technology to make customer experience better, yet the results often feel the same. Customers wait, repeat themselves and navigate disconnected systems that ...

Tough times often force entrepreneurs to consider making strategic budget cuts in order to sustain the business. This typically leads to select products or services being axed, as well as ...

Fintechs are setting the pace for retail and digital experiences while traditional banks trail, constrained by rigid ...