Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s ...

These findings come alongside nearly one in three small businesses (32%) saying they are doubling down on customer experience (CX) to strengthen loyalty and resilience in the face of economic ...

AI is revolutionizing customer service in 2025, offering speed, personalization and efficiency. But to avoid frustrating users, businesses must ensure the following things. AI has become essential in ...

James Loffler is the President of Loffler Companies, a leader in business technology services and solutions across the Upper Midwest. In the dynamic landscape of business and office technology, the ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms like Salesforce Einstein Service Cloud ...

Call centers are increasingly automated, AI-driven, and outsourced—but there are ways to get results.

HOBOKEN, N.J.--(BUSINESS WIRE)--NICE (Nasdaq: NICE) today launched the next generation of CXone Mpower. CXone Mpower adds numerous advanced services to the already market leading CXone architecture ...

Discover how a service-oriented approach and attention to detail can drive long-term success in real estate and other industries. Adopting a customer-centric approach is essential for cultivating ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

BET, shaping the igaming landscape since 2007, has been shortlisted for “Best Customer Service” at the EGR Operator Awards ...