In his decades-long career in tech journalism, Dennis has written about nearly every type of hardware and software. He was a founding editor of Ziff Davis’ Computer Select in the 1990s, senior ...

Many enterprises these days employ both customer relationship management (CRM) and enterprise resource planning (ERP) in the drive to keep pace with the modern digital economy. CRM focuses primarily ...

Scott Hebert is the Americas Chief Revenue Officer for SYSPRO, a provider of industry-built enterprise resource planning (ERP) software. In the world of enterprise software, no system stands alone.

Discover the main differences between CRM and ERP and learn how each system has benefits that can enhance your business operations in our comprehensive guide. Customer relationship management (CRM) ...

Running a business becomes increasingly more complicated as it grows larger and becomes more successful. Streamlining interdepartmental communication, data storage and resource distribution take on ...

Enterprise software is rapidly evolving to reflect the growing importance of both social software and channels such as Twitter and Facebook. Nowhere is this change more obvious than in customer ...

In today's rapidly evolving field service sector, the difference between success and failure often hinges on a simple yet crucial element: the integration of technology. Imagine a scenario where a ...

In a recent scholarly article, Siva Prasad Sunkara offers an incisive exploration of how Artificial Intelligence (AI) is revolutionizing Customer Relationship Management (CRM) and Enterprise Resource ...