In today’s always-on work environment, clear internal communication isn’t a nice-to-have—it’s a business imperative. Yet many organizations overlook the people most responsible for making it happen.

First, it’s helpful to provide the definition of a strategic plan. A strategic plan is a guiding, visionary document highlighting the specific goals and actions that differentiate an organization and ...

I recently had the privilege to present at a customer experience conference where I emphasized the profound impact an intentional investment in employee experience can have on a company's growth ...

Organizational change is a constant in today's business environment, whether it's a new leadership structure, a digital transformation or a shift in company culture. But the success of any change ...