Western New York residents gathered Tuesday in Cheektowaga seeking answers about why their electric bills have been ...

NYSEG representatives are going around Western New York communities to directly address concerns over higher utility bills ...

NYSEG and RG&E are installing the latest in energy use technology − smart meters − across their wide customer base that includes more than 1 million electric hook-ups and 500,000 natural gas ...

NYSEG is hosting four public sessions this week in Clarence, Cheektowaga, Depew and Alden to review billing concerns that customers have informed 7 News about all summer.

Most of the NYSEG customers said their bills rose after NYSEG installed smart meters at their homes. I have been looking into this issue and have spoken to multiple customers and NYSEG ...

LANCASTER, N.Y. — Over the past several weeks, dozens of NYSEG customers in Western New York have reached out to 2 On Your Side with concerns about their recent electric bills. From questions ...

The meetings are a result of reporting by 2 On Your Side that has brought customer concerns about high electric bills and new Smart Meters to the company.

Something smells rotten in Denmark when it comes to the extremely high increase in NYSEG bills. Is the CEO and other people at the top now getting a bigger salary? Why are people forced to pay a ...

They are a solution. At NYSEG and RG&E, we have upgraded more than 700,000 legacy meters to smart meters statewide, including in our Lancaster division. We’re happy to report they are working ...

Smart meters also help the Companies pinpoint and respond to outages more quickly. NYSEG and RG&E have committed to installing more than 1.3 million electric smart meters and adding 600,000 ...

New York State Electric and Gas is hosting an informational meeting about smart meters from 4:30 to 6:30 p.m. Thursday, Sept.

NYSEG has scheduled meetings to go over bills with customers in person as questions and concerns from customers about smart ...