Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

“Proactiveness can take various forms, from recognizing problems and scheduling home service visits to advanced methods like remote issue diagnosis and dispatching the right technician with the right ...

The ups and downs of the last few years have been a lesson on the importance of contingency planning across all industries, particularly legal. Businesses have had to pivot and rethink staffing to ...

This event is now available on-demand. If you have previously registered for this event please click here and login using the email that you used to register. For financial advisors, the new year ...

Can be reached at (516) 562-7812 or via e-mail at [email protected]. Let me propose to you that the evolution of the channel is proceeding toward a model where the relationship between solution ...

Are you the first phone call your client makes when they experience joy or sadness in their life? In my field of financial planning, building strong relationships is key to doing the best work for ...