Forbes contributors publish independent expert analyses and insights. I cover major developments in the retail industry. There are many important factors that merchandisers must focus on. However, the ...

Fortunately, the worst predictions for the retail industry have not become a reality. While the U.K.'s Office for National Statistics (ONS) forecasted retail growth of just 0.2%, they reported that ...

Digital Onboarding, a SaaS company specializing in helping financial institutions strengthen relationships with customers, secured $58 million in growth capital from Volition Capital to continue ...

Taking care of the customer is not a new idea. Most businesses take great pains to meet the needs of their customers in the hope they will remain active and may help attract new customers through ...

Even in today’s crisis, managers can create surprisingly large profit gains by growing their profit core — selectively increasing the profitability of their current book of business. This has enormous ...

Learn about gross, operating, and net profit margins, how each is calculated, and how businesses and investors can use them ...

The secret to a winning business strategy is actually not some complex formula locked away in an MBA textbook. Bill Fotsch collaborated on this article with his colleague Julia Banks, a former Harvard ...