Customer-service and reservations agents at Southwest Airlines Co. ratified a new contract that gives the workers 3 percent pay raises and better retirement benefits. The company said Tuesday the ...

As of September 1, Southwest Airlines Reservations Centers will no longer have a brick-and-mortar structure in the seven U.S. cities where such centers are located. Instead, in a decision likely ...

Since its first flight in 1971, passengers have flown Southwest Airlines for its point-to-point route network, low fares, and friendly service. Known as the "love airline" for its heart logo, ...

Southwest Airlines will begin charging for checked bags on new reservations starting May 28th. The fees will be $35 for the first bag and $45 for a second. These changes are part of a larger overhaul ...

As the clock ticks closer to your flight, you feel the need to check your itinerary to make sure the times are right or to make a quick change to the itinerary. Then, a moment of anguish hits: You ...

Southwest Airlines will switch to assigned seating starting Jan. 27, 2026. The airline is adopting a group-based boarding process, prioritizing premium ticketholders and Rapid Rewards elites. This ...

today announced that the airline is consolidating operations from three AirTran Reservations Call Centers into a single call center in Atlanta. The new Atlanta Customer Support & Services (CS&S) Call ...