Like all of us, I am addicted to silly games on my smart phone. To justify the time, I imagine I play games that help me stay mentally sharp. One word game had me beat. The goal was to find every ...

Every business leader eventually faces the same choice: Do we want to solve this now—or keep solving it forever? I was in a product planning meeting recently, talking through how to prioritize a ...

Sven, a sales leader, received a call from a major customer who was furious. Their order arrived late, the product was damaged, and to top it off, their invoice didn’t reflect the volume discount ...