Kimberly Williams, a Comcast rep in Mississippi, recalled how Dan Magennis' "words got slurred" as she was talking to him, leading her to take quick action Dan Magennis is on the road to recovery — ...

Aaron Spain / YouTube After one Comcast customer service representative's desperate plea for a customer to reconsider went viral, Comcast became the subject of much media scrutiny. But another Comcast ...

PHILADELPHIA — Cable and Internet giant Comcast is apologizing after a tech-savvy California customer posted eight minutes of telephone conversation online in which he tried repeatedly to get a ...

Dan Magennis is on the road to recovery — and he has a quick-thinking representative from his cable company to thank for helping him take the first steps. Kimberly Williams, a Comcast customer service ...