Microsoft is adding another new service to its Office 365 Business Premium plan called Outlook Customer Manager. Microsoft officials described the service as a tool for managing customer relationships ...

Microsoft, on Wednesday, disclosed that on December 29, a security researcher notified the company of a massive database error that left 250 million customer records ...

The trove of information is potentially a scammer’s bonanza. Misconfigured Microsoft cloud databases containing 14 years of customer support logs exposed 250 million records to the open internet for ...

The $9.5 billion customer experience market saw major activity over the past few years. SAP acquired Qualtrics for $8 billion then took it public. Medallia went public. InMoment acquired MaritzCX.

Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was patched ...

Microsoft exposed approximately 250 million customer service records due to what the company called a “misconfiguration of an internal customer support database” used for tracking support cases. Tech ...

FARGO, N.D., Feb. 25, 2002 — Microsoft Corp. today announced it will deliver Microsoft® Customer Relationship Management (CRM), the first Microsoft business solution built on .NET, later this year.

You're currently following this author! Want to unfollow? Unsubscribe via the link in your email. Follow Ashley Stewart Every time Ashley publishes a story, you’ll get an alert straight to your inbox!

Microsoft will have a new approach for organizations buying Azure services called the "Microsoft Customer Agreement," which will be available for some customers starting as early as this March. The ...

In a LinkedIn post published early on Friday, June 26, the Corporate VP of Microsoft Stores, David Porter, announced that Microsoft was rethinking how to engage with customers moving their focus from ...