A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center ...

There was one recurring theme throughout the Business Record’s recent survey which asked Central Iowa marketing industry ...

Groundbreaking Capability Removes the Mystery of Paid Placement ROI, Creating New Growth Opportunities for Marketers NEW YORK--(BUSINESS WIRE)--PartnerCentric, a leader in performance marketing, ...

Channel partnerships improve customer satisfaction by reducing the complexity of AI implementations. Quantiphi, one of Nvidia ...

Safe Tech Stocks To Consider. In this article, we are going to take a look at where Amdocs Limited (NASDAQ:DOX) stands ...

In this digital world, where customers get everything from every corner, companies must innovate to be visible and find ways ...

In the world of customer service, innovation isn't limited to technology— it's also reshaping how businesses pay for the ...

While some companies are reverting to pre-pandemic policies and requiring staff to return to the office five days a week, others remain committed to work-from-home and hybrid arrangements.

How can HR leaders build a better reputation for the function, and educate their organisations about what HR is, and does? Honey Wyatt consults both HR and internal communications professionals, to ...

The dust is still settling after a frenzy of companies investing heavily in generative AI, and many are finding that ROI ...

Companies such as Amazon, Canva, Meta, Notion, and Mayo Clinic are saving over 38 hours a week with Dovetail's new products and features that fully automate data analysis and insight discovery across ...

Your customers come to you hoping that your products can satisfy their needs, and there are a few steps you can take to make ...