Customer experience shapes brand perception and loyalty, but gaps prevent many organizations from optimizing performance ...

Studs co-founder and CEO Anna Harman has spent the past decade building and scaling consumer businesses at the intersection ...

Taken together, these innovations amount to a sweeping cultural change, as well as process change for banks whose customer ...

In today’s privacy-aware world, customers can spot performative compliance a mile away. While some companies view cookie ...

South Africa’s customer experience leaders are navigating a period of rapid change, driven by the promise and pitfalls of AI.

Cheap Insurance reports that digital insurance claims are revolutionizing the process, offering immediate access, AI ...

By operating with a small, close-knit team, Sydorko Automation maintains a family-driven culture that enables nimble decision ...

The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but also intuitive, integrated technology for the people who serve them. When ...

ZTE Chief Digital Officer Cui Li will address Economist Impact's AI Innovation Asia 2025 conference on enterprise artificial intelligence strategy.

Abstract: In today’s digital landscape, providing user experiences is considered paramount in respective of user satisfaction and engagement. Artificial Intelligence (AI) has emerged as a ...

Abstract: The iterative innovation literature recommends a basic prototype strategy because it reduces learning costs. Although customer cocreation during basic prototype iterations is assumed, the ...