We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Human insights and user psychology are underrated factors in determining long-term success in this landscape. Unknown to many ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

A recently released report by Kapture CX documents the rise of hybrid customer support. The study shows that customers want ...

Today, Cisco (NASDAQ: CSCO) introduces new intelligent, secure and assured wireless innovations, with smart Wi-Fi 7 access ...

Infosys Knowledge Institute, a research arm of Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in ...

With the right questions and a curious mindset, data can be a powerful tool, empowering us to make informed decisions and ...

Nissan secures #1 position in J.D. Power 2024 U.S. Sales Satisfaction Index, reflecting significant improvements in customer ...

Imagine flawlessly orchestrating your brand's message across every platform. Insights from a business owner and a CEO will ...

Usamah Ward (pictured) had amassed more than 90,000 Nectar points by doing his shopping at the Whitechapel branch of ...

Zence, powered by Easyrewardz, a leading provider of Unified CRM solution announced a collaboration with Google Wallet, ...

This collaboration is set to redefine the loyalty landscape by introducing enhanced point conversion capabilities and offering unique, experiential redemption options, giving customers more flexible ...