In today’s competitive digital landscape, e-commerce and customer relationship management (CRM) tools play a vital role in ...

According to a new research by the US Chamber of Commerce, there has been a 17% increase in small businesses using AI in 2024 ...

Understanding this consumer preference is key for retailers aiming to maintain a competitive edge in an evolving retail ...

In this article, I’ll outline what's at stake and provide the practical strategies that any leader can implement to take ...

The growing adoption of generative AI tools across various industries signifies a significant shift in business operations ...

Marking the 175th Anniversary of the Invention of the Telephone, Sinch Highlights Key Trends and Innovations Shaping the Next Era of Customer Engagement. ATLANTA and STOCKHOLM, Oc ...

More than a quarter of partners believe that 76-100% of their revenue will come from AI technologies over the next 4-5 years. Partners identified infrastructure, cybersecurity, and customer experience ...

New x-hoppers survey: 51% of U.S. & U.K. consumers prefer in-store shopping, with safety, friendly staff, and stocked shelves ...

In the inaugural American Customer Satisfaction Index (ACSI) results, released today, mortgage lenders come up short-handed ...

AI usage has more than doubled compared to 2023, with almost 2 in 5 reporting their business currently uses AISMBs are ...