TL;DR Introduction I first encountered the chatbot as a normal Eurostar customer while planning a trip. When it opened, it ...

AI doesn’t care if your site or product looks cool. The internet is traditionally a very visual place, and as such, many ...

Conversational AI stands out from legacy rule-based chatbots in how it understands nuance, context and follow-up intent.

This marks OpenAI’s first response to a case that has raised wider concerns about chatbots and mental health risks. ChatGPT integrates voice mode into main interface OpenAI is bringing ChatGPT’s ...

Learn how Generative Engine Optimization (GEO) gets your business recommended by ChatGPT. A 5-step framework to appear in AI ...

Are your AI prompts scattered everywhere? See how to organize and store AI prompts with MyPrompts so you don't lose anything.

Google has started rolling out Gemini integration to the Chrome browser on iPhones and iPads, allowing users to access its AI ...

Since its founding back in 1915, the City of Boston Credit Union (BCU) has been a pioneer. Set up at a time when US banks were ignoring the needs of the less-well-off, BCU became one of the first ...

SMEs are beginning to adopt tools that help them personalise content, streamline customer interactions and scale their ...

The tourism industry is currently at a turning point globally. Flight schedules are changing by the minute, as are ticket prices. Unforeseen events are spreading across continents faster than airlines ...

Aws, PlayStation Network, and Cloudflare were among the most visible drivers of major online disruptions in 2025, and for a ...

C2 Comms’ Suraj Sadeesh argues that great CX isn’t built on dashboards and AI hype, but on intuition, empathy and getting the ...