"By understanding a company's Customer Journey," notes ICS President Ken Kiernan ... ICS sells and supports Best-of-Breed ...

By taking on true omnichannel integration, Decisioneering enhances its understanding of the customer and their overall ...

Today’s retail success is increasingly defined by the ability to deliver exceptional guest experiences across both digital ...

Featuring Elizabeth Buchanan, President of North America, NielsenIQ, and Alex Clemente, Managing Director at Harvard Business Review Analytic Services ...

Imagine flawlessly orchestrating your brand's message across every platform. Insights from a business owner and a CEO will ...

Journey to launch curated loyalty programme for STRs and hotels: Read on for more information at our ShortTermRentalz website ...

B2B companies can improve outcomes and today's B2B buyer journey by blending digital self-service and the human touch.

By Robert DZATO …From service to experience, how do your customers feel about your brand? In today’s highly competitive business landscape, providing exceptional customer experiences has become a ...

Just like in digital transformation, implementing a successful AI adoption strategy requires commitment from the top.

More than being traditional system upgrades, these initiatives represent a complete reimagining of the customer experience.

The Group finished 2023 in a strong financial position with no net bank debt and a substantial cash surplus and a turnover at ...