"He cleared his throat. 'I want to say something, but I’m not sure I can.' He scrawled something and pushed it towards me." ...

Vai Fanuaea pointed out instructions to his team in a room at ‘Iolani during last week’s ‘Iolani Classic.

The 75-year-old customer had been under ‘digital arrest’ for four days. It took nearly three hours and a lot of persuasion by bank officials before she opened up to them ...