Alpesh Patel, a Senior Salesforce Developer at the Maryland Health Benefit Exchange (MHBE), has been instrumental in driving ...

Salesforce CEO Marc Benioff says he has never been as excited about anything in his career as he is about the latest ...

After a whirlwind few weeks of hearing about agentic AI, I have been wondering what are the automations that enterprises will ...

Virtual assistant chatbots are invaluable tools for call center agents. They act as an additional support system that simplifies their tasks. As one of many powerful AI capabilities for call ...

At WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and Cisco AI Assistant features for Webex Contact Center. These AI solutions ...

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

New Webex AI Agent, AI Agent Studio and Cisco AI Assistant for Webex Contact ... appear directly within the contact center platform, providing agents with the information they need right at their ...

And now you have “super search,” is what I’d call ... more scaled. Agents are going to provide that capability, and that’s what it’s all about. TB: You mentioned when Salesforce acquired ...

Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of Solgari, discusses - contact centre ...

Welcome to Booking Holdings Third Quarter 2024 Conference Call. Booking Holdings ... in Booking.com's customer help center as well as customer service agent case summarization.