Southwest had a rough going the past few months, but at the Skift Aviation Forum, CEO Bob Jordan said he has a plan.

Turn Engagement into A Core Sales And Marketing Strategy The platform's core is straightforward: transform customer ...

Infosys Knowledge Institute, a research arm of Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in ...

As organizations evolve, ensuring the right customer experience is a critical task. Many companies measure their Net Promoter Scores proactively and make the right improvements needed. On the other ...

The incoming Trump administration casts an uncertain light on the customer experience gains made in recent years.

I’m curious how you think about surprise and delight, building customer loyalty, and the ROI around trying to build loyalty?

In companies where customer experience (CX) is a core value, a dedicated CS department serves as the spearhead, aligning all ...

According to Forrester’s “2024 US Customer Experience Index” rankings released in June ... believing that high levels of ...

Porsche leads the way in customer satisfaction a mong all brands for a second year in a row, according to the J.D. Power 2024 ...

In today’s digital world, delivering a robust customer experience has become integral to any business, with ...

The CEO of Nava Benefits shares how their AI assistant is helping members comprehend and access their benefits.

The reality at Papa Johns these days is there’s value gap between the brand and the rest of the field. That includes pizza ...