You call customer service to help solve an issue. Then an annoying AI bot wastes your time and leads you in circles. Next ...

Jobspring LLC is a rapidly growing home service performance marketing firm that aims to reshape how contractors scale by ...

Over the past year, Salesforce CEO Marc Benioff has touted his company’s main AI product, Agentforce, as a money saver for ...

Some advocates say states with Education Savings Accounts should hire more than one vendor to improve the ‘user experience.’ ...

Xiangyi Li saw this gap during his work at Tesla and in research projects across universities. Rather than accept the inefficiency, he founded BenchFlow, a platform designed to make AI model ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

The Meta logo and logos of Facebook, Instagram, WhatsApp, Messenger and Threads are screened on a mobile phone for illustration photo in Krakow, Poland on Jan. 25, 2025 (Beata Zawrzel / NurPhoto via ...

CAMBRIA COUNTY, Pa (WJAC) — A locally-owned pharmacy chain is alerting customers to an impending change after the company was recently notified that a national pharmaceutical group is planning to ...

Most of us have been on the other end of one of these calls… we have a problem, and a call center representative is talking to us like a robot. But in this story, we get to hear the other end of a ...