According to a new research by the US Chamber of Commerce, there has been a 17% increase in small businesses using AI in 2024 ...

In this article, I’ll outline what's at stake and provide the practical strategies that any leader can implement to take ...

Marking the 175th Anniversary of the Invention of the Telephone, Sinch Highlights Key Trends and Innovations Shaping the Next Era of Customer Engagement. ATLANTA and STOCKHOLM, Oc ...

Strella, an AI-powered market research startup, raises $4 million in seed funding to automate and accelerate customer ...

The growing adoption of generative AI tools across various industries signifies a significant shift in business operations ...

New x-hoppers survey: 51% of U.S. & U.K. consumers prefer in-store shopping, with safety, friendly staff, and stocked shelves ...

More than a quarter of partners believe that 76-100% of their revenue will come from AI technologies over the next 4-5 years. Partners identified infrastructure, cybersecurity, and customer experience ...

I find rewards programs to be an often underutilized tool that can help you cut marketing costs by connecting directly with ...

Ford Pro E-Switch Assist is a complimentary tool that analyzes a business’ connected vehicle data to evaluate if their ...

A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource call center ...

Amplitude buys Command AI to help companies integrate AI-assisted onboarding and product tours into software - SiliconANGLE ...

AI usage has more than doubled compared to 2023, with almost 2 in 5 reporting their business currently uses AISMBs are ...