Explore the essential incident management tools tailored for CIOs in 2025, focusing on AI automation, downtime reduction, and improved operational efficiency. Uncover their features, pricing, and ...

Software testing and IT governance software vendor Mercury continued its acquisition push yesterday, announcing it had paid $18.5 million to acquire ITIL-based service desk software suite VSI ...

Soroc Technology, a full-service technology solutions and services provider, announced the launch of BanzAI, an adaptive AI platform that melds conversational and agentic intelligence to transform ...

They’re the information that can help IT perform better. The IT help desk is a crucial supporting player in the team of instructors, researchers, administrators and students who are spread across ...

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Julie Young is an experienced financial writer and editor. She specializes in financial analysis in capital planning and investment management. Gordon Scott has been an active investor and technical ...

Abstract: ITIL stands for Information Technology Infrastructure Library. ITIL is the most famous framework for managing IT services. ITIL provides guidelines for the implementation of Service Desk ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Suzanne is a content marketer, writer, and ...

The focus is shifting from accountability to learning. by Peter Cappelli and Anna Tavis When Brian Jensen told his audience of HR executives that Colorcon wasn’t bothering with annual reviews anymore, ...