Alpesh Patel, a Senior Salesforce Developer at the Maryland Health Benefit Exchange (MHBE), has been instrumental in driving ...

Salesforce CEO Marc Benioff says he has never been as excited about anything in his career as he is about the latest ...

After a whirlwind few weeks of hearing about agentic AI, I have been wondering what are the automations that enterprises will ...

Snowflake is also releasing a managed version of the Apache Polaris catalog, which it introduced and released to open source ...

Wells Fargo upgraded Twilio (NYSE:TWLO) to Overweight from Equal Weight, while downgrading Sprinklr (CXM) Five9 (FIVN). Analysts led by Michael Turrin said they favor ServiceNow (NOW) over Salesforce ...

or from an agent assistant chatbot. See: Discover five powerful call center chatbot examples. Finding the right set of call center software features If you are shopping around, the single best ...

In the Marvel film series, Iron Man’s digital assistant, Jarvis ... but AI developers call them autonomous agents or simply ‘Agent’. Though Jarvis first appeared in a 2008 film, Project ...

And now you have “super search,” is what I’d call ... more scaled. Agents are going to provide that capability, and that’s what it’s all about. TB: You mentioned when Salesforce acquired ...

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

AI is a very valuable assistant ... AI agents can deliver lower-level tasks, freeing up humans to do higher-level, more rewarding work. Sitting in a cubicle in a call center rescheduling ...

Lauderdale, Florida, include a new Webex AI Agent that’s designed to take customer calls on behalf of human agents. The company also announced the Cisco AI Assistant for Webex Contact Center ...