Salesforce, Inc. (NYSE: CRM) shares are trading higher Friday. The company revealed plans to hire over 1,000 employees to ...

I's not just the technicals that have caught investors' attention. Agentforce, Salesforce's latest AI innovation, is sending ...

HubSpot faces strong competition from Salesforce, Microsoft, Oracle, SAP, and others both large and small. We believe the legacy providers are most at risk for market share loss, but we also believe ...

Despite a solid rally of the last few months, the discounted cash flow model suggests that there is a 33% upside potential.

The AI chatbot has been rolled out to the US-based members of the Xbox Insider Programme who have signed up for the experimental updates. Microsoft said eligible users will begin seeing the chatbot on ...

While Salesforce has, with the recent launch of Agentforce, made agents very much the topic du jour, retailers are getting into the subject, says Michael Affronti, SVP and General Manager for the firm ...

Salesforce (NYSE: CRM), the world’s #1 AI CRM, has announced the general availability of Agentforce, a new layer on the ...

We list the best customer experience (CX) tools, to make it simple and easy to collect customer feedback to help provide ...

The potential impact of these AI initiatives on Salesforce's business model is substantial. Analysts project that the generative AI customer support market could grow from $3 billion in 2023 to $ ...

It’s also notable to see Salesforce targeting small and growing businesses. “Whether their customers are buying online through the storefront, engaging with sales teams to make a purchase, or asking ...

The AI tools, some acting autonomously and others in concert with a worker, can complete tasks like researching and sorting through sales leads or updating a customer support ticket after a phone ...

The update comes just a few days after Salesforce CEO Marc Benioff slammed ... For context, Clippy was supposed to help Microsoft Office users but ended up being more of a nuisance than a help.